Guide to Service

Currently this service is being offered exclusively to a select set of qualified WA real estate brokers, this includes:
- Any Brokers that have their licenses hung with, and operate out of John L Scott -Bothell and John L Scott -Mukilteo.
- A small number of other local brokers  to whom service has been directly offered.

While in time, depending on demand, this service may be offered out more broadly and publicly to a wider range of qualified brokers, at this current juncture any orders for service placed by brokers or agents operating from an office other than 'John L Scott -Bothell' or 'John L Scott  -Mukilteo',  or who have not received a direct invite to utilize this service, will be promptly canceled and refunded.

We are currently set to show properties in any free time slot and at our standard stated rates in the following King County and Snohomish County areas:

Alderwood Manor
Bellevue
Bothell
Brier
Clyde Hill
Cottage Lake
Duvall
Edmonds-Woodway
Issaquah
Kenmore
Kirkland
Lake Forest Park
Lynwood
Mercer Island
Mill Creek
Mountlake Terrace
Mukilteo
Newcastle
Redmond
Sammamish
Shoreline
Woodinville

We are also open to providing service in the following locations, however for these locations you will definitely want to call before ordering as both availability and price are variables and will be dependent on time of day and traffic outlook:

Everett
Lake Stevens
Marysville
North Bend
*Renton
Snohomish
Snoqualmie

*Newly Added 02/18/21

That is at your discretion.

The default service costs are set on the basis that as the client’s primary buyers broker (you) schedule the properties you want shown via “Showing Time” or via whatever method is disclosed via the MLS agent remarks. That said If you do require assistance here, we do definitely want to help and so we offer assistance on scheduling via “Showing Time” as a flat $20 “extras” fee optionally selected on any order for showing service you place with us.

Depending on whether or not you choose this “extra” “Showing-Time Assistance” changes slightly what the optimum approach to ordering service from us might be. We will seek to summarize the best approach to using our web app and ordering, whether you are ordering with or without “Showing-Time Assistance” in the next two drop downs:

Step 1:  Discover what properties your buyer clients are interested in viewing and clarify some time blocks that work for them.

Step 2:  Go to our “Get-Aide” Page.

Step 3:  Select a service (1 to 4 showings) to match the number of properties in close proximity (within 15 mins drive of each other) that you wish your client to view for this one tour.

Step 4:  For “extras” leave it marked as the default “none”. Do Not mark “Showing-Time Assistance” and instead simply click the button below marked “next”.

Step 5:  Now you have access to our live most up to date showing calendar. Here you can see all the current time slots that are available for showings out for the next 8 weeks! Unavailable days are greyed out. Unavailable time slots for active days are automatically removed, and so if you see a clickable time slot it is definitely available at this time for booking!

Step 6: Leaving this first tab open, in your browser open a second new tab and navigate and log in to your NWMLS Matrix and “Showing-Time”.

Step 7: For properties you wish to be shown to your client (and for which the listing agent has enabled “Showing-Time” for appointment setting) check the available time-slots in “Showing-Time”.

*Step 8: Cross referencing between tabs you want to schedule the first property to be viewed in “Showing-Time” so that the appointment here starts 30 mins after the chosen time slot in the RealAgentAide calendar. Put inversely: The appointment in the RealAgentAide Calendar needs to be scheduled for 3O mins prior to whatever you choose as the first onsite appointment of any tour you are trying to schedule. *[See Notes at bottom of this step by step list if looking to schedule showings at locations further away]

Step 9: Wait for confirmation/approval of the appointment request you made in showing time.

Step 10: [Step Only Required if requesting more than one property showing for client] Once approval for the first appointment is confirmed by the listing broker or their assistant via “Showing-Time”, continue to request and get approval via “Showing-Time” (or whatever other method for scheduling an appointment was disclosed as required by respective listing broker in Agents Remarks) for other property showings, making sure that all properties requested are no more than a reasonable 15 mins drive away from the previously scheduled property. Also, all subsequent appointments need to be scheduled exactly 45 minutes apart. This is to allow for up-to 30 mins for viewing each of the properties and 15 minutes travel time between the listed properties. A maximum of 4 property showings total should be scheduled for this tour.

Step 11: Once all appointments have been made and marked approved in “Showing-Time” or affirmed as approved directly by the listing agent or an appropriate representative, switch back to the RealAgentAide calendar and select the appropriate time slot (30 mins prior to the first onsite property appointment as scheduled) and click the button “next”.

Step 12: Here you either “Sign Up” for a free user account, or if you’ve already signed up previously (or been pre-registered) simply “Sign In” using your preferred email address and your given password.

Step 13: Here is a brief payment summary page, that summarizes the total cost for the service requested. If you are satisfied the order looks correct, Click “next” and “Approve Booking” to be taken to the final payments checkout page, which is secured with Stripe Payments, where you can enter your credit or debit card details and submit payment. Upon successful submittal you should see a “Thank You” confirmation screen.

Step 14: At this point your order for service is “Pending” and will be marked “Approved” once all the details required in order for service to be successfully delivered are on file with RealAgentAide. For any order placed, we both receive and send direct Email notifications regarding the request for service, and if we haven’t already discussed the details of your order, you can expect us to follow up with you via phone within 30 mins of the order being placed. If you prefer for these follow-up and verification communications to be made via Email or SMS, please let us know and we will endeavor to honor your wishes and adapt to your personal communications preferences.

Step 15: We go show your client(s) the properties you wanted them to see and (if desired) provide you with a summary of your clients demonstrated feelings towards the property by end of day.

*Note: As stated with the answer to Q2 -"Which locations do we show properties in?"- exceptions to this rule can exist in the case of showings of properties located in: Everett, Lake Stevens, Marysville, North Bend, Snohomish, Snoqualmie, where depending on time of day and traffic anticipated a buffer time of 45 mins or more may be required and an additional fee of $40 total applied. If you are looking to schedule showing service for one of these specific locations please always call, text or email first to discuss. Thank You for your understanding.  

Step 1:  Discover what properties your buyer clients are interested in viewing and clarify some time blocks that work for them.

Step 2:  Go to our “Get-Aide” Page.

Step 3:  Select a service (1 to 4 showings) to match the number of properties in close proximity (within  15 mins drive of each other) that you wish your client to view for this one tour.

Step 4:  For “extras”, mark “Showing-Time Assistance” and then click the button below marked “next”.

Step 5:  Now you have access to our live most up to date showing calendar. Here you can see all the current time slots that are available for showings out for the next 8 weeks! Unavailable days are greyed out. Unavailable time slots for active days are automatically removed, and so if you see a clickable time slot it is definitely available at this time for booking.

Step 6:  Look to see if we have a Time Slot available that matches with the availability of your client.

- If So, Great! Move on to Step 7!

- If we don’t have a time slot available that matches the preferred target time of your client, we apologize, please feel free to peruse through the calendar looking for other available timeslots that may serve as viable alternatives for your client, reach out to them and work back through this process to Step 7 at your earliest convenience.

Step 7:  Call, Text or Email us via (425)-440-0950 or realagentaide@gmail.com summarizing the properties your client is hoping to view and the time block within which they are hoping to be shown them.

Step 8: [We Do This Bit!] We will attempt to schedule the appropriate time slots via “Showing-Time” or via whatever method is indicated in the “Listing-Agent Remarks” for the appropriate properties.

Step 9: [We Do this Bit With You!] Having formally scheduled the appointments with the listing agent via "Showing-Time" or their disclosed preferred method  we will promptly contact you back in order to verify and guide you through which  service start time  on the RealAgentAide web app you need to choose and which exact time slot you need to select on the calendar.

Step 10: Switch tabs back to, or log back into the RealAgentAide “Get-Aide” Page and select  correct options as advised  until  you have selected the correct time slot from the calendar and  then click the button marked “next”.

Step 11: Here you either “Sign Up” for a free user account, or if you’ve already signed up previously (or been pre-registered) simply “Sign In” using your preferred email address and your given password.

Step 12: Here is a brief payment summary page, that summarizes the total cost for the service requested. You should see the main service fee alongside a supplemental item fee  for "extras" indicated in your summary.  If you are satisfied the order looks correct, Click “next” and “Approve Booking” to be taken to the final payments checkout page, which is secured with Stripe Payments, where you can enter your credit or debit card details and submit payment. Upon successful submittal you should see a “Thank You” confirmation screen.

Step 13: At this point your order for service is “Pending” and will be marked “Approved” once all the details required in order for service to be successfully delivered are on file with RealAgentAide. For any order placed, we both receive and send direct Email notifications regarding the request for service, and if we haven’t already discussed the details of your order, you can expect us to follow up with you via phone within 30 mins of the order being placed. If you prefer for these follow-up and verification communications to be made via Email or SMS, please let us know and we will endeavor to honor your wishes and adapt to your personal communications preferences.

Step 14: We go show your client(s) the properties you wanted them to see and (if desired) provide you with a summary of your clients demonstrated feelings towards the property by end of day.

The latest an order for service can be placed is 3 hours prior to the time slot selected.

For showings scheduled the same day of service requested, or after 22:00 pacific-time of the day prior:

Orders for service can be canceled up-to 2 hours prior to the service appointment without penalty and a full refund provided minus a basic processing fee that does not exceed 2.9% of the original transaction plus $0.30 USD. In the case of cancelations made within 2 hours of the service appointment, a $59 USD cancelation fee is assessed and retained prior to the refund being processed, though no additional processing charge is applied.

In the case of services scheduled in advance, which means anytime a service appointment is booked on or prior to 22:00 pacific-time of the day prior to the day that the service appointment is to occur:

If a cancelation is made on or after 22:01 pacific-time of the day prior to the day that appointment is scheduled to occur, a cancelation fee of $29 USD will be assessed and retained prior to refund, with no additional processing fee assessed. This cancelation fee will again be increased to $59 USD, with no additional processing fee, if a cancelation is made within 2 hours of the scheduled service appointment. Any service that is ordered in advance and canceled on or prior to 22:00 pacific-time of the day prior to the date of the scheduled service appointment, can be canceled in full without penalty and a full refund will be provided minus a basic processing fee that does not exceed exceed 2.9% of the original transaction plus $0.30 USD.

Our site as a whole is secured fully with an active “Lets-Encrypt” SSL encryption as is verified by the padlock logo in the URL bar and the “https” at the beginning of the URL itself. The current validity of the quarterly issued certificate can be ascertained by directly clicking on the padlock logo within the URL bar itself.

For payments, no card or billing details are retained natively or locally on the site itself or it’s dedicated databases and servers. For procuring payments the site uses a 3^rd party plugin that syncs with a secure payment system provided by expert dedicated online payments processing company: “Stripe”. This tunneled (or “framed portal”) approach allows for more secure data transfer, as the checkout page provided here is itself secured by a separate level of SSL encryption. Data entered via this method is encrypted at the point of entry before being transferred, verified and processed securely via Stripe’s own secured servers and systems. The payments you make are then securely deposited within minutes into our  Stripe Merchant Account, upon which point we receive direct email notifications of the fact those payments have been made successfully, or in the rare case that the payment has been rejected for some reason, we are also notified of that. It is all done fairly simply, securely and efficiently through integration with Stripe’s well-developed and industry leading API focused web architecture.